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  • Ordering process
  • Payment & Returns
  • Shipping & Delivery
  • Measuring Tips
  • How to Wear

Payments & Returns

Payments

Payment Methods

We accept payment by credit card or PayPal.
PayPal is a payment system that allows you to pay by credit card without giving us your card details.
It’s free to set up an account, and only takes about 5 minutes. Once you have opened your PayPal account, you won’t ever need to type in your credit card details again when you buy something online.

To open an account, go to the PayPal website and choose your country.
PayPal: https://www.paypal.com/cy/webapps/mpp/country-worldwide

You can pay by credit card without a PayPal account and without registering with PayPal.

Returns

Return Policy

Kimono Yukata Market Sakura accepts returns for all purchases. If you want to return an item for any reason after placing an order, please contact us within 20 days of receiving the item. However, there are some requirements for returns and refunds, so please be sure to read the following guidelines.

Items that can be returned or refunded:
  • Items sold by Kimono Yukata Market Sakura that are unused and were received in the past 20 days.
Items that CANNOT be returned or refunded:
  • Shipping costs (includes both shipping to you and shipping for the returned item)
  • Items that were received 21 or more days ago.
  • Items used once or more (does not include trying on)
  • Damaged or soiled items (excludes items damaged during transportation)

Return Process

  1. Contact us through the Contact Us form
    Please get in touch through the Contact Us form to let us know you want to return an item, and include the following details:
    • Your name
    • The name of the item you want to return and have refunded
    • Condition of the item (opened or unopened, tried on or unworn, used or unused)
  2. Ship Items to Return
    When you receive the email from us accepting the return, please send the item to the address below by registered mail within 10 days.
    Please list the contents on the invoice as "Returned Item".
    Addressee:  Ride in Advance, Inc.
    Address: 2-15-1-402 Chofugaoka,
    Chofu-shi, Tokyo
    182-0021 Japan
    • * Please be sure to read the "Important Notes on Returns" below to understand the packaging requirements.
  3. Refund
    When the returned item reaches us, we will check the item's condition and process the refund.
    • * The amount of the refund may vary based on the item's condition, so please be sure to read the "Important Notes on Returns" below.
< Items damaged during transportation >

Very occasionally, an item will be scratched or torn due to impact during transportation or customs checks. In these cases, we will reship the item, so please make the arrangements by following the instructions below.

  1. Please let us know through the Contact Us form that the delivered item was damaged.
  2. Please take the package to your nearest post office in the condition that it was in when you received it and ask them to write a damage report.
  3. The damage report made at your post office will be compared with the details our company reported to the post office in Japan.
  4. As soon as it is confirmed that they match, we will reship the same item right away.

Important Notes on Returns

・For unopened items

Please do not remove items from the packaging. Provide your own address label and box or bag to return items, and ship back to us. When the returned item arrives, we will refund 100% of the item’s price to your PayPal account or credit card.

・For opened or tried on items

To make sure the item is not creased, soiled, or damaged in transit, please fold it back into its original condition and put it in the original plastic bag it was in when delivered. Provide your own address label and box or bag for returning items, and ship back to us. When the returned item arrives, we will refund 70% of the item’s price to your PayPal account or credit card.

  • * Please check the How to Fold video on the How to Wear page to see how to fold a kimono or yukata kimono.
  • * If you do not fold the item or put it in the original plastic bag, we cannot give you a refund.

Obi, Footwear, Other Accessories
Generally we accept returns only for items that are unused and were received in the past 20 days.

・Unopened items

Please do not remove items from the packaging. Provide your own address label and box or bag for returning items, and ship back to us. When the returned item arrives, we will refund 100% of the item’s price to your PayPal account or credit card.

・Opened or tried on items

Please put the item back into the original plastic bag it was in when delivered. Please wrap footwear in packing material and package them so they will not be damaged in transit, then ship back to us. When the returned item arrives, we will refund 100% of the item’s price to your PayPal account or credit card.

  • * An obi that has been tied cannot be returned, even if you only tried it on.
    When trying on an obi, please hold it against the kimono or yukata to check it without tying it.
  • * Footwear with worn or dirty soles cannot be returned. Please take care that the soles do not get worn or dirty.

For exchanges

Go through the entire returns process above, and then reorder the item. Please understand that you will have to pay the shipping costs for the item(s) you reorder.

 
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