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  • Ordering process
  • Payment & Returns
  • Shipping & Delivery
  • Measuring Tips
  • How to Wear

Ordering Process

STEP 1.Browsing Our Store

Let's find your favorite yukata kimono and Japanese kimono!
You can find your favorite items quicker by sorting or filtering.
If you sign up for our membership, you can add favorite items into your wish list and buy them later.

STEP 2.Ordering

Just follow the instructions and you can check out easily, quickly, and safely!
Click the "Add to Cart" button for the items you want to buy. Then confirm your order by simply following the instructions. We accept PayPal payment only. PayPal is a payment method that allows you to pay with your credit card without telling us your financial information. Anyone can open an account in 5 minutes and use it for free.
After your order is completed, check the order confirmation email that we send automatically.

STEP 3.Shipping

You can track your package anytime after shipping!
We will ship in 1-2 business days after your order has been completed. As soon as we ship your package, we will send an email. Your tracking number will be included in that mail. To check the current status and location of your package, go to the Japan Post website and type your number in the "Confirm Delivery Status" search box.
*If you have any concerns about your package after it arrives in your country, please contact your local post office.

STEP 4.Delivery

Delivered in 3-5 days with Express / 6-12 days with Standard / 13-21 days with Economy*.
If you are not home when your local post office tries to deliver your package, please request redelivery as soon as possible.
If you do not ask them to redeliver, your package will be sent back to Japan. Sometimes the post office does not leave a missed delivery notice, so it is recommended that you frequently check on the delivery status. We can ship the package again, but please remember that you will have to pay the additional shipping cost.
*Varies by country

STEP 5.Check the Items

Are the items what you ordered? Are they damaged? Check the items carefully!
We accept returns and exchange in the following cases:

  • ・The items are not what you ordered:
    • ―We will exchange the items immediately. Please read the "Payments & Returns" page and email us from the "Contact Us" page.
  • ・Items are damaged, soiled, or have gone missing while shipping:
    • ―We will exchange the items immediately. Please read the "Payments & Returns" page and email us from the "Contact Us" page.
      Then bring your package to your local post office and ask them to write up a "Damage Report".
      As soon as we get confirmation of your damage report, we will ship the items again.
  • ・You've changed your mind:
    • ―Please read the "Payments & Returns" page and email us from the "Contact Us" page. Then return your package unopened and unused.


STEP 6.Try It On

Let's try on your yukata kimono and Japanese kimono!
Try on your yukata kimono and Japanese kimono by watching the video on the "How to Wear" page.
If the item doesn't fit you or it isn't what you've imagined, you can return or change the item. Please read the "Payments & Returns" page for information about our return policy and procedures.

* You CANNOT return an obi belt that has been tied more than once, even if you only tried it on.



STEP 7.Enjoy!

Now enjoy your yukata kimono and Japanese kimono!
All the people around you will be fascinated by the graceful image of you wearing your yukata kimono or Japanese kimono!
Please send us photos of you looking cool, beautiful, and happy in your yukata kimono or Japanese kimono.
We would like to post your photos on our website or Facebook page and share them with everyone around the world!
Also, we would be very grateful if you could become our fans and tell your friends about Kimono Yukata Market Sakura!

 
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